I can't access my account — it says it's locked after logging in. What should I do?

399 BatAt -, there are typically two reasons an account gets locked — entering the wrong password several times in a row, or the system locking the account automatically for security reasons. The fix is straightforward in both cases. First, wait a little while — a lockout caused by incorrect password attempts usually lifts automatically within 30 minutes. If it doesn't, reach out via live chat and let the team know your account is locked. The support team will ask a few questions to verify your identity — such as your registered mobile number, the amount of your last deposit, or the date you opened your account. Once verified, your account will be unlocked within 15–30 minutes and you will be given the option to reset your password. If the account was locked due to suspected security compromise — such as a login attempt from an unusual location or device — additional verification may be required, which is completed within 24 hours.

What are the ways to contact 399 Bat for support — is someone available even at 3 AM?

Yes, support is available at 3 AM — 399 Bat-'s support team is genuinely available 24 hours a day, 7 days a week — including on major cricket match nights, when most members are at their most active. Ways to reach us: Live Chat — Fastest option, typically responded to within 2–5 minutes. Click the chat icon at the bottom right of the site or app. Email — email us at support@399bat.my; responses typically arrive within 2–4 hours, and for complex issues it's easy to attach screenshots. All channels are available in Bangla — no English required. During peak hours (Friday–Saturday evenings and major match days) response times may be slightly longer, but the wait is generally no more than 10 minutes.

399 bat | Privacy Policy — How We Keep Your Data Safe

1 Introduction

When you 399 BatWhen you open an account or use the platform, certain personal information is provided. This privacy policy openly explains how that information is handled. It is not a document written in complex legal language — it is a straightforward, plain-language description.

399 Bat We believe privacy is a fundamental human right. That is why we only collect what is necessary, keep it secure, and never use it unnecessarily. Reading this policy will help you understand what rights you have and how to exercise them.

Applicability: This Privacy Policy 399 BatApplies to both the website and mobile app. Using the platform constitutes acceptance of this policy.

2 What Data Is Collected

399 Bat Two main types of information are collected — what you provide directly, and what is automatically generated while you use the platform.

Directly Provided Information

Full name, date of birth, and National ID number (for KYC verification)
Mobile number and email address
Payment method details — bKash/Nagad number or bank account information
Address (required for withdrawal verification)
Messages sent to support and details of complaints

Automatically Collected Data

IP address and device type
Login time, session duration, and browser information
Betting history and transaction records
Cookie and local storage data

Data Type	Purpose of Collection	Mandatory?
Name & Date of Birth	Age verification and identity confirmation	Yes
Mobile Number	Login, OTP & Support	Yes
Payment Information	Deposit & Withdrawal	Yes
National ID Card	KYC verification (prior to withdrawal)	Yes
Address	Enhanced Verification	No (Optional)
Device & IP	Security & Fraud Prevention	Automatic

3 How Data Is Collected

399 Bat Information is collected only through honest and transparent means. There are three primary sources of data collection.

Your Direct Input: Information you provide directly through registration forms, KYC verification, payment forms, and support chat
Automatic Collection: Data collected through cookies and tracking technologies while using the platform
Third-Party Verification: Verification data received from identity verification services and payment gateways (used solely for verification purposes)

Under no circumstances 399 Bat No data is collected without your knowledge or consent. No sensitive information is collected without the user's explicit consent.

4 Purpose of Data Use

399 BatInformation collected on - is used solely for specific, defined purposes. No data is used beyond those purposes.

Creating and managing your account, and ensuring login security
Processing payments and completing deposits and withdrawals
Meeting legal obligations — age verification, anti-money laundering (AML)
Providing customer support — resolving issues and answering questions
Preventing fraud and cyberattacks
Improving the platform experience — analyzing which features are used most
Sending relevant promotions and bonus information (you can opt out at any time)

Important: If you do not wish to receive marketing emails or promotional messages, you can opt out at any time from your profile settings. However, payment and security-related messages cannot be turned off — these are part of the service.

5 Data Sharing Policy

399 Bat Your personal data is never sold or exchanged for commercial purposes. However, there are certain circumstances where sharing information with third parties may be necessary.

Data is shared in these circumstances

Payment Processors: bKash, Nagad, Bank — minimum necessary information to complete payments
Identity Verification Services: Approved verification agencies for the KYC process
Legal Authorities: By court order or legal obligation — only relevant data disclosed
Cybersecurity: With regulatory authorities for investigating fraud and illegal activities

What Is Never Shared

To advertising companies or marketing agencies
Data brokers or data resale companies
To other betting or gaming companies
To social media platforms

6 Data Protection Practices

399 BatBoth technical and administrative measures are in place to protect your data. A single lock is never enough — security is applied at multiple layers.

Transmission Encryption: All data between your browser and our servers is encrypted with 256-bit TLS
Storage Encryption: Stored sensitive data is protected with AES-256 encryption
Access Control: Staff are granted access only to the data they need — not the entire database
Regular Audits: Security measures are regularly audited by independent third parties
DDoS Protection: Advanced firewalls and filtering systems to protect servers against cyber attacks
Log Monitoring: Unusual login attempts or suspicious activity are automatically detected and flagged with an alert

That said, no one can guarantee 100% security on the internet. In the event of a data breach, we will notify affected users as quickly as the law requires and take all necessary steps.

7 Data Retention Period

399 Bat Data is not retained beyond what is necessary. Information is kept only for as long as required to deliver the service.

Active account data: retained for as long as the account remains active
Financial transaction records: retained for up to 5 years as required by law
KYC verification documents: 3 years after account closure
Support conversations: retained for up to 1 year, then deleted
Cookie data: session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year

Upon a request to close your account, all data except that required to be retained by legal obligation will be deleted within 30 business days.

8 Cookie Policy

399 Bat Cookies are used on the website. Cookies are small text files stored on your device that help the platform recognize you.

Cookie Types & Purposes

Essential Cookies: Maintaining login sessions and ensuring security — these cannot be disabled
Functional Cookies: Remembering language preferences, layout settings, and other personalizations
Analytics Cookies: Improving the platform by analyzing how long users spend on each page

Cookies can be managed through your browser settings. However, disabling essential cookies may affect platform functionality.

9 Your Rights

399 BatEvery member registered with -has a number of important rights regarding their own data. These are not just formalities — contact support and they will be enforced.

📋

Right to Access

You can find out what information we hold about you. Submit a request to support and you will be informed within 7 business days.

✏️

Right to Data Correction

You can correct any inaccurate or outdated information via your profile page or by contacting support.

🗑️

Right to Erasure

You can request deletion of your personal data upon account closure — except for data required by legal obligation.

⛔

Right to Restrict Processing

You may request that your data not be used for specific purposes — particularly for marketing.

📤

Right to Data Portability

You can export your transaction history and profile information in a machine-readable format.

📩

Right to Lodge a Complaint

If you believe your privacy has been violated, submit a complaint to support — a response will be provided within 14 business days.

10 Minor Protection

399 Bat Strictly prohibits anyone under 18 from using the platform. Age is verified at registration through national ID verification.

If a minor registers on the platform by mistake and this comes to light — the account will be closed immediately, no transaction records will be retained, and a refund of any deposited funds will be attempted. 399 Bat No personal data of minors is collected or stored.

11 Policy Updates

399 Bat The privacy policy may be updated when needed. For any significant changes, registered users will be notified by email at least 14 days before the changes take effect.

Continued use of the platform after receiving notice of changes will be considered acceptance of the updated policy. If you object to the new policy, you may request account closure.

The "Last Updated" date at the top of the page shows you how current the policy is.

12 Contact

For any privacy-related questions, requests, or complaints 399 BatContact -. We provide support in both Bangla and English.

Email: support@399bat.my

Live Chat: 24 hours, 7 days — bottom right of the site

Email response time: typically within 2–4 hours

Privacy complaints: responded to within a maximum of 14 business days

399 Bat Privacy Policy — Your Data, Our Responsibility

How We Protect Your Privacy

FAQs

Your privacy is protected — get started with confidence