Match cancellations and abandonments 399 Bat-has a clear policy — refunds or results are determined based on the specific circumstances.
If a match is cancelled entirely: If a match is cancelled before it starts, your full stake is refunded. The amount is usually returned to your account balance within 1–3 hours. For accumulator bets, the cancelled leg is voided and the odds are recalculated.
If a match is abandoned mid-game: Under international rules, a football match is generally considered official after 70 minutes of a 90-minute game, and a cricket match after the minimum required overs have been completed. In such cases, the result is determined by the score at that point or via the Duckworth-Lewis method.
In live betting: Bets on events settled before they close are generally valid. However, bets on unsettled markets will be refunded.
Detailed rules for each sport Terms & Conditions page. If you're unsure about a specific match, please contact support.
This issue comes up occasionally but is almost always easy to fix. 399 Bat If the app won't open or keeps crashing, follow the steps below.
If none of these steps resolve the issue, contact support with your phone model and Android version.
1
Fully close the app
Swipe it away from Recent Apps to close it completely, then reopen it. Often that's all it takes.
2
Check your internet connection
Check that your mobile data or Wi-Fi is working properly. A weak connection may prevent the app from loading.
3
Check for an app update
399 Bat's download page Go there and download the latest APK version, then install it. Older versions can sometimes fail to connect to the server.
4
Clear cache
Settings → Apps → 399 bat → Storage → Clear Cache. This won't delete your account data — it only clears temporary files.
5
If you have issues, try using a browser
Even if the app isn't working, you can open 399bat.my in Chrome or Firefox and do everything — betting, deposits, withdrawals, all of it.
399 BatEnabling two-factor authentication (2FA) is the strongest security measure you can take. Once active, every login will require an OTP sent to your phone — even if someone knows your password, they can't get in without it.
How to set it up:
1
Log in to your account
First, Log in page to access your account.
2
Profile → Security Settings
Click your name or avatar at the top right → go to the "Security" section.
3
Enable Two-Factor Authentication
Toggle it on and choose your preferred method — SMS OTP (a code sent to your mobile) or an Authenticator App (Google/Microsoft Authenticator).
4
Enter Confirmation Code
A confirmation code will be sent to you. Enter it to complete the setup. From then on, every login will ask for an OTP.
Important: To disable 2FA, go to Settings and toggle it off the same way. If you lose your phone, contact support immediately — they will verify your identity and restore your access.
Yes, absolutely — and 399 Bat encourages this. Taking a break is good for your mental health and is an important part of responsible gambling.
Temporary break (cooling off): You can temporarily suspend your account for anywhere between 1 and 30 days. You won't be able to log in during this period, but your balance will remain fully secure.
Self-Exclusion: For a longer break, you can lock your account for 1 week, 1 month, 3 months, or 6 months. The account cannot be reopened by you until the chosen period has ended.
Permanent closure: To permanently close your account, contact support — your balance will be withdrawn and the account will be closed for good.
All three options are available under Profile → Security → Self-Exclusion, or you can contact support directly. Support will set it up without any questions or hesitation. Detailed guide Responsible gaming is on that page.
Live Casino means playing with a real dealer via video stream — there's an actual person on the other side of the screen handling the cards or the roulette wheel. 399 Batis not difficult to play at all.
How to get started:
- Log in to your account and go to the "Casino" or "Live Casino" section
- Pick your favorite game — Baccarat, Roulette, Blackjack, Dragon Tiger are the most popular choices in Bangladesh
- Enter your stake in front of the table and click "Place Bet" — everything will be displayed on screen.
399 BatThe VIP Program has 6 levels in total — Bronze, Silver, Gold, Platinum, Diamond, and Elite. You earn points on every bet, and your level is determined by the points you accumulate.
How points are earned: You generally earn 1 point for every ৳1,000 wagered in Sports Betting. Point rates may vary slightly for casino games.
Benefits by level:
- Bronze: 3% monthly cashback, faster withdrawals
- Silver: 5% cashback, weekly reload bonus, priority support
- Gold: 8% cashback, dedicated account manager, birthday bonus
- Platinum and above: 10%+ cashback, exclusive tournament invitations, fastest withdrawal processing
399 Bat— minimum bet amounts vary slightly across different game types, but all limits are set with Bangladeshi players in mind.
Sports Betting: The minimum bet is generally ৳20. This applies to both single bets and accumulators. Some special events may have a minimum of ৳50.
Live Sports Betting: Minimum ৳50. This limit is in place to account for processing time, as odds change rapidly during Live Betting.
Slots: Most slots can be played from as little as ৳10 per spin. Some premium slots may have a higher minimum.
Live Casino: Minimums vary by table, ranging from ৳50 to ৳200. ৳100 is the most common minimum at standard tables.
Maximum limit: In Sports Betting, a single bet can go up to ৳5,00,000. The limit is even higher in the High Roller section — see details High Roller page are available.
Once a game is open, the current minimum and maximum limits are displayed on the bet slip or within the game interface.