Your well-being is our priority

Responsible Gambling — The Path to Safe Betting on 399 Bat

Betting is entertainment — not a livelihood. 399 Bat wants every member to play with enjoyment, stay in control, and seek help when needed. On this page you will find all of our responsible gaming tools and resources in one place.

18+ mandatory Set Your Own Limits 24/7 Support
399 Bat's Commitment
No one under the age of 18 Access is not permitted
Deposits & Betting Set limits yourself access to tools
Self-Exclusion — take a break whenever you need
Reality Check — view your betting history at any time
If you notice signs of addiction Free support

The core pillars of responsible play

Stick to these six principles and betting will always stay enjoyable

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Stay within your means
399 BatOnly bet what you can afford to lose without it affecting your daily life. Set a separate entertainment budget — never use money earmarked for monthly expenses.
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Stick to your time limits
Betting for hours on end without a break is not healthy. Set your own time limit before you start — and when that time is up, stop. 399 Bathas a session timer feature you can set up.
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Do not chase your losses
The urge to chase losses with bigger bets is the most dangerous pattern of all. Every bet stands on its own — there is no guarantee that a future bet will recover what a previous one lost.
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Be mindful of your emotional state
Avoid betting when you are angry, sad, or stressed. Sound decisions come from a clear headspace. Also steer clear of betting under the influence of alcohol or any other substance.
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Track your own history
399 Bat-when you log in to your account, your full betting history is available to view. Check it once a month — see how much you've deposited, and how much you've won or lost.
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Do not hesitate to seek help
If you feel betting is becoming a problem 399 Bat's support team. No judgment — just help. Reaching out isn't a sign of weakness; it takes real courage.

Why responsible gambling matters

Online betting on cricket or football has become a familiar pastime for many people in Bangladesh. But like any form of entertainment — it can become a problem if you don't know your limits. 399 Bat-we take this completely seriously. Not just as a rule, but out of genuine care.

What we see every day tells us this — players who plan ahead, stick to a budget, and bet for enjoyment consistently have a better experience over time. Those who treat betting as a source of income, or who place larger bets out of frustration after a loss, tend to find the experience turning negative before long.

Betting Addiction — What You Need to Know

Betting addiction is not just about "betting too much." It is a behavioural issue that develops gradually. It often starts occasionally, then becomes more frequent, and eventually you find it harder and harder to stop — that is the typical pattern.

399 Bat believes the solution to this problem lies not in restriction, but in awareness. If you can spot for yourself when betting is shifting from entertainment to something more — you can act early. That's exactly why we've built these tools, and there is absolutely no shame in using them.

Responsible gaming researchers worldwide consistently find that platforms which give users direct control over their own experience see far fewer problems. 399 Bat-this is the philosophy we follow. We want you with us for the long run — but always safely.

Betting is strictly prohibited for anyone under 18

399 Bat-age is verified using your National ID at the time of registration. No one under 18 can open an account — this is not just a rule, it is an ethical responsibility we take seriously.

If parents suspect their child has somehow accessed the platform, they should immediately contact 399 Bat-support team right away. We will investigate promptly and close the account. There is no compromise on this.

Talk to your family and loved ones

If betting becomes something you hide from those around you — keeping it from family, lying about money — that is a warning sign. 399 BatPlaying responsibly means betting stays a normal form of entertainment in your life — not something you hide.

If someone close to you feels that your betting is becoming a problem and brings it up — don't get defensive. Take a moment to reflect. Sometimes the people nearest to us can see what we ourselves cannot.

Keep in mind: 399 Bat-wins and losses are both part of the game. But if a loss ever makes you feel like everything is over — that feeling is not normal. Reach out to us in that moment.

Our responsible gaming standards
Age verification success rate 100%
Self-Exclusion Effectiveness 99.8%
Support satisfaction (Responsible Gaming) 97%
Limit request fulfillment rate 99.9%

🛠️ Get quick help

Check in with yourself
How did you feel about your betting over the past month?

✅ Excellent! You are on the right track. Keep to your budget and time limits.

⚠️ A gentle heads-up. Setting a deposit limit makes it easier to stay in control.

🤝 There's no shame in asking for help. Contact support — we're here for you.

Responsible Gaming Tools

These tools are available free of charge to all users at 399 Bat

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Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically block any further deposits.
Profile → Account Settings → Deposit Limits
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Betting Limit
Set your own limit on how much you can bet within a given period. You can lower your limit at any time — raising it requires a 24-hour waiting period.
Profile → Betting Settings → Betting Limits
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Self-Exclusion
Temporarily close your account for a set period — 1 week, 1 month, or 6 months. During this time you will not be able to log in and no bonuses will be sent to you.
Profile → Security → Self-Exclusion
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Session Timer
Set a time limit for each betting session in advance. When the time is up, a warning will appear on screen and the session will end automatically.
Profile → Session Settings → Set Timer
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Reality Check
View your complete betting history at any time — how much you have deposited, won, or lost. Seeing the numbers puts things in perspective.
Profile → Transaction History
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Opt out of promotions
If bonus or promotion notifications tempt you to bet, you can turn off all marketing messages from Profile Settings.
Profile → Notifications → Turn off Marketing

Recognize the warning signs

If you notice even one of the signs below, take a moment to pause and consider seeking help.

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Chasing losses with bigger bets
Placing larger bets in a rush to recover losses.
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Hiding it from family
Not wanting loved ones to know how much you are betting.
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Using money meant for other expenses on betting
Betting with money meant for groceries, rent, or your child's education.
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Feeling uneasy when not betting
Feeling restless or incomplete when not betting.
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Disruption to sleep and work
Staying up late to bet, struggling to focus at work.
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Betting with borrowed money
Borrowing money from friends or family to place bets.

How to Set Up Self-Exclusion

Taking a break takes courage. Follow the steps below.

1
Contact support
Message us via Live Chat or at support@399bat.my to request self-exclusion. You don't need to give a reason.
2
Set your duration
1 week, 1 month, 3 months, 6 months, or permanent — just let us know what you need. The Support team will set it up, no questions asked.
3
You'll receive a confirmation
Once self-exclusion is active, a confirmation message will be sent to your registered email. You will not be able to log in during this period.
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Reactivate after the period ends
Once the period ends, contact support again to reactivate your account. It will not reopen automatically — your active consent is required.

Important: Your balance remains safe during self-exclusion. Once your break is over and you return, you can withdraw as normal.

FAQs

Yes, 399 Bat-responsible gaming tools take effect instantly — the moment you request them. We designed it this way deliberately, because when someone is ready to set a limit, that moment matters. Deposit Limit: Takes effect as soon as it is set. For example — if you set a daily limit of ৳1,000, you will not be able to deposit beyond that amount from that day onward. Lowering a limit happens instantly at any time, but a request to raise a limit will only take effect after 24 hours — this delay is intentional, giving you a moment to reconsider decisions made in the heat of the moment. Self-Exclusion: Takes effect within 15–30 minutes of your request. The support team verifies your identity before applying the lock. Once self-exclusion is active, you cannot lift it yourself — even if you contact support, the lock will not be removed before the period ends. Betting Limit: Same rule applies — decreases take effect immediately, while increases take effect after 24 hours. You can make changes directly in Profile Settings or reach out to Support for assistance.

This is a common question and it is worth understanding the answer clearly. 399 BatThe policy is one account per person. However, separate individuals within the same household — such as a husband and wife, or two brothers — may each open their own account, provided they are genuinely different people. That said, there is an important caveat. If multiple accounts are created from the same address or device, the system will automatically flag them for review. If the review confirms that both accounts belong to distinct individuals and neither person is operating the other's account, both accounts will continue as normal. To put it plainly: one person holding two accounts is a violation. But two separate adults in the same home each having their own account is permitted. If any issue arises during the review, submitting a national ID to support to verify separate identities will resolve the matter. One person opening two accounts under the same name, the same payment number, or the same national ID is never permitted — if discovered, both accounts will be closed.
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Play safe, play happy

399 Bat-joining means more than just betting — it means being part of a safe and responsible platform. Your entertainment, your control.

Registration is completely free · 18+ only · Gamble responsibly

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